Business Improvement Strategies
From simple business reviews and fine tuning, to complete business remodelling and restructures. We can offer a “blue-print” plan for self-implementation, or we can be part of the roll-out and ongoing management.
Turn-around Planning & Management
From simple department fettling to assisting with a complete overhaul of businesses that are close to complete failure. Liquidation / receivership work also undertaken.
Locum Services – short & medium term
Short, medium & long-term locum services For Dealer Principal, General Manager, General Sales Manager & Sales Management Roles. Business Management & After-sales locum Service coming very shortly.
Staff Training, Development & Mentoring
From basic sales or customer service training to full personal development & mentoring plans. We can also design full recruitment and induction procedures and manuals.
Marketing Planning & Development
Reviews of current activities through to full campaign design and implementation. We always take a holistic view in this area, and show you ways to accurately measure and fine-tune the effectiveness of your marketing investment.
Call Centre Functions
A “must-have” for any successful business. We can design and facilitate short-term campaigns or develop a full customer management program – using state of the art reporting software and fully trained & experienced Australian based staff.
Financial Modelling & Cash-flow Forecasting
It’s hard to manage what you can’t measure, so we offer full financial reporting reviews, or assist with preparing financials for turn-arounds and expansion / buy-out planning.
Database Farming & Lead Generation
Proven strategies on how to maximise returns from your own (or a purchased) database. Critically we can also develop lead management procedures to ensure that there is no lead wastage.
Client Satisfaction Surveys / Interviews
Sales & Service follow-up calls through to target group reviews and customer clinics for new product / service roll-outs. Find out what your customers really think of you.
“Mystery Shop” Services
Phone, on-line or “walk-in” mystery shopper service. Designed and undertaken – with full recording, reporting and de-briefing provided. A key aspect of any business improvement initiative.
Confidential / Silent-Party Negotiations
For potential acquisitions or increasingly commonly used for dispute resolution – be the 3rd party a disgruntled client, staff member or partner. Discretion assured.
“Occasional” Board Member Service
As part of a turn-around program, or as a service of itself. An external / fresh view often ads renewed vigour and clearer perspective to a board.
Sales Process Development & Management
Add a fresh approach to any business or dept’. Once revised processes are developed and agreed, we can facilitate the documentation, roll-out and on-going or periodic reviews.
Online Presence Advisory
A critical area for any successful business is how they reach and communicate with current and potential clients. We can design, launch and manage a full on-line strategy. From facebook, twitter, linked-in accounts to full web-site and micro-site development.
Headhunting – HR & Franchise / business
In a time where it is increasingly hard to get good staff, don’t wait for them to come to you – go find them! Initial expression of interest consultations also undertaken for potential buy-outs or new franchise discussions.
KPI & Budget Implementation
From initial design and roll-out to ongoing reviews and training – a critical area for any Improvement strategy. Stake-holder buy-in is a key, but often poorly handled aspect. Let us assist in this critical area.
Change Management Facilitation
We have full training and management programs available for seasoned executive or the new manager. We also offer an on-going review and measurement service to ensure that changes are “lived” not merely discussed!